2019-2023
AXON ECOSYSTEM
FEDERAL
MISSION READY. Delivery decisive advantages to every operational domain.
Mission Overview
2022-2023
CATEGORY
– Public Safety Technology
– Federal Government
– Third Party Integrations
– Secure Data Sharing & Privacy
– Live-streaming
– Notification & alerts
– Signals sensors & detection
– Real-time video
– In-vehicle Interface Design (IVI)
EXPERTISE
– Product Design & Development
– Operational Fluency
– Discovery & Collection
– Stakeholder Interviews
– Systems Mapping
– Proofs of Concept
– Debug Tenacity
Adapt the Axon ecosystem for federal government security requirements while maintaining seamless interoperability with state and local agencies.
I deployed to Kabul in 2013 as an enlisted intelligence analyst with no design background or technical training, just operational experience working with intelligence systems under mission-critical conditions.
The tools we used had significant gaps. Intelligence reporting that should have been rapid took hours because systems weren't integrated. Critical information that needed to reach coalition partners remained in classified systems because the declassification and disclosure workflows were so complex that analysts often bypassed them entirely. Time-sensitive intelligence would lose its operational value by the time it moved through the required approval processes and technical systems.
The cost of slow information flow in operational environments is measured in mission effectiveness and personnel safety.
When I transitioned out of the military, I made a clear decision: I would build the tools I wished I'd had access to during my deployment. My focus wasn't on abstract user personas, it was on soldiers, federal agents, and operators still conducting the work I'd done, still working around systems that should be enabling them.
I transitioned into product design specifically to solve federal and military operational challenges. Not consumer-facing applications, but the complex systems work of making federal evidence management, intelligence sharing, and operational tools function in the field conditions where they're actually deployed.
My background as context
Intelligence Analyst & Designated Disclosure Authority,
Kabul, Afghanistan
As an intelligence analyst, I understood the criticality of information classification, compartmentalization, and need-to-know principles
Intelligence Analyst
Designated Disclosure Authority
As a Designated Disclosure Authority, I managed the controlled release of classified information to coalition partners, essentially solving a cross-domain sharing problem in real-time operational conditions.
Product Development & Systems Architecture
Operating beyond borders
My primary function was chasing down where the federal use cases were not a 1:1 match for the current ecosystem.
Information ArchitectSeamless Integration
Design the protective layer that let federal agencies use Axon products without compromising security or operational effectiveness.
System design for the federal overlayTranslating failure modes
Translate State Language to Federal ContextEnsured terminology, workflows, and UI patterns matched federal mental models.
Operational Continuity
Catered to 54 Federal agencies different operational needs.
Cross-domain sharing architecture
Creating community partnershipsFederal agencies need to share down to local partners, but the reverse path has strict controls. I designed the asymmetric sharing workflows based on classification level, agency relationships, and operation type.
Cloud migration
Translate State Language to Federal ContextFederal agencies have years of evidence. I designed the migration pathways ensuring evidence integrity.
BODY-WORN CAMERAS FOR CORRECTIONS
RECONNAISSANCE FIELD RESEARCH + REQUIRMENTS DISCOVERY
Mission Overview
2022-2023
CATEGORY
– Public Safety Technology
– Federal Corrections
EXPERTISE
– Product Design & Development
– Field Research & Contextual Inquiry
– Requirements Discovery & Collection
– Stakeholder Interviews
– Systems Mapping
– Technical & Policy Analysis
Operational Context: New Setting, New Problems
Establish as research foundation to understand the unique constraints of corrections environments for body-worn cameras and translate those insights into design and deployment requirements for patrol-designed technology.
Research revealed fundamental operational differences between environments, establishing requirements for purpose-built solutions.
REAL-TIME OPERATIONS
SITUATIONAL AWARENESS ACROSS DEVICES
Mission Overview
2019-2022
CATEGORY
– Public Safety Technology
– Live Streaming
– 911 Dispatch
– 24/7 Real-time Operations
EXPERTISE
– Product Design & Development
– User Research Strategy
– Qualitative Data Analysis
– Information Architecture
– Real-time Sensor Data
– Iterative Prototyping & Validation
Enabled police body camera connection into a live-streaming command center with field devices, and mobile communications, delivering 24/7 real-time situational awareness to law enforcement agencies.
Feature Highlights
Real-Time Video Streaming
Live feeds from multiple device types simultaneously
Event Management
Live operational picture through unified visibility, actionable intelligence and rapid response
Instant Alert System
GPS-enabled location tracking with visual heat mapping
Complete evolving situations on any device anywhere so agencies see more, decide and act faster
Situational Awareness
Dynamic Officer Mapping
Push notifications for critical incidents and backup requests
Communications
Collaborate between command, field and partner agencies
Design Impact
Faster Response Times
Simplified visual language for high-stress decision-making
Enhanced Officer Safety
Critical alerts always surface above ambient information
Improved Decision-Making
Push notifications for critical incidents and backup requests
Research and design in critical environments.
Conducted multi-site field research nationwide. Logged 350+ hours in police ride-alongs. Visited over a dozen agencies. Shadowed dispatchers for 150+ hours. Observed centers processing 9,000+ daily calls.
Developed thousands of user requirements. Replaced legacy dispatch software. Developed risk analysis for design standards. Collaborated with pilot customers. Conducted dual-perspective interviews. Engaged patrol, SWAT, and homicide units. Interviewed dispatch veterans and IT teams. Mapped user needs in critical 24/7 environments. Accounted for 60mph vehicle motion. Founding designer for Federal team. Launched features across 54 Federal agencies. Created scalable UI systems to accommodate 10-100+ simultaneous device streams. Balanced information density with cognitive load for high-stress use cases prioritizing critical alerts. Defined offline resilience for connectivity-limited scenarios
Modernized mission-critical infrastructure. Built real-time search experiences. Analyzed technical policies. Audited camera infrastructure and retention. Defined sensor integration requirements. Connected dozens of third-party integrations. Mapped metadata discrepancies. Anticipated data continuity risks. Observed police, detectives, and dispatchers. Connected cameras to real-time crime centers. Improved situational awareness. Optimized response strategies. Ensured chain of custody.